FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and follow the checkout steps. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible at contact@nordvine.store and we'll do our best to accommodate changes or cancellations.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days for standard shipping, depending on the method selected at checkout. See our Shipping Policy for full details.

Do you ship internationally?
We currently ship within the United States. Availability of international shipping will be shown at checkout if applicable.

How can I track my order?
You'll receive a tracking number by email once your order ships.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Return and Refund Policy for full details.

How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–10 business days.

What if I receive a damaged or wrong item?
Contact us within 7 days of delivery at contact@nordvine.store with photos, and we'll arrange a replacement or refund at no cost to you.

Payment

What payment methods do you accept?
Accepted payment methods are displayed at checkout and are processed securely.

Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways.

Contact

How can I reach customer support?
Email us at contact@nordvine.store and we'll respond within 24–48 business hours.